Approval of development plans through an efficient process of review, partnership exploring all possible solutions with the  shared goal of preparing projects for permitting

Goal #1: Efficient Process of Review

1) Process is clearly understood and well articulated to all who are involved

2) One point of contact

3) Flowcharts explain the process

4) Consistent reviews

5) Use of CityView for repository of information on projects

6) Provide client access to process to “see” project status

7) Digital submission of plans

8) Collaborative review

Goal #2: Partnership with client

1) Customer service is primary focus

2) Communicating expectations

3) Publishing materials about process / expectations

4) Providing a vehicle for clear communication on project

5) Information is made available in advance of plan approval meetings

6) Plan templates for use in digital submission of plans

Goal #3: Explore all possible solutions for approving projects

1) Begin with a Can-do attitude

2) Open to different interpretations alternatives to the tried and true

3) Should infuse some common sense in the interpretation of codes

Goal #4: Sharing the responsibility of preparing projects for permitting

1) Focus is on how to prepare projects for approval

2) Review cycles less than two on average

3) Performance measurements published