ADA Complaint Form

ADA Complaint Procedures

Spanish ADA Complaint Form |    English ADA Complaint Form 

If you have a complaint about the accessibility of our transit system or service or believe you have been discriminated against because of your disability, you can file a complaint. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident.

How do you file a complaint?

You can call us, download and use our ADA complaint form at www.directtransit.org or request a copy of the form by writing or phoning Cherokee County Area Transportation System, 884 Univeter Rd., Canton, GA 30115, and (770) 345-6238.

You may file a signed, dated, and written complaint no more than 180 days from the date of the alleged incident. The complaint should include:

• Your name, address, and telephone number. (See Question 1 of the complaint form.)
• How, why, and when do you believe you were discriminated against? Include as much specific, detailed information as possible about the alleged acts of discrimination, and any other relevant information. (See Questions 6, 7, 8, 9, 10, and 11 of the complaint form.)
• The names of any persons, if known, whom the director could contact for clarity of your allegations. (See Question 11 of the complaint form.

Please submit your complaint form to the address listed below:
    Greg Powell, CATS Director
    Cherokee Area Transit Service
    884 Univeter Rd
    Canton, GA 30115

Do you need complaint assistance?

If you are unable to complete a written complaint due to a disability or if information is needed in another language we can assist you. Please contact us at (770) 345-6238 or [email protected].

How will your complaint be handled?

Cherokee Area Transit Service/CATS investigates complaints received no more than 180 days after the alleged incident. Cherokee Area Transit Service/CATS will process complaints that are complete. Once a completed complaint is received, Cherokee County Area Transportation System/CATS will review it to determine if Cherokee Area Transit Service/CATS has jurisdiction.

Cherokee Area Transit Service/CATS will generally complete an investigation within 90 days from receipt of a complaint. If more information is needed to resolve the case, Cherokee Area Transit Service/CATS may contact you. Unless a longer period is specified by Cherokee County

Transportation, you will have ten (10) days from the date of the request to send the requested information. If the requested information is not received, Cherokee County Area Transportation System/CATS may administratively close the case. A case may also be administratively closed if you no longer wish to pursue it.
After an investigation is complete, Cherokee County Area Transportation System/CATS will send you a letter summarizing the results of the investigation, stating the findings and advising of any corrective action to be taken as a result of the investigation. If you disagree with the Cherokee Area Transit Service/CATS determination, you may request reconsideration by submitting a request in writing to the Cherokee County Area Transportation System/CATS Operations director within seven (7) days after the date of the Cherokee Area Transit Service/CATS letter, stating with specificity the basis for the reconsideration. The director will notify you of the decision either to accept or reject the request for reconsideration within ten (10) days. In cases where reconsideration is granted, the director will issue a determination letter to the complainant upon completion of the reconsideration review. Cherokee Area Transit Service/CATS must retain ADA-related complaints for at least one year and a summary of all ADA-related complaints for at least five years.

Do I have other options for filing a complaint?
We encourage that you file the complaint with us. However, you may file a complaint with the Georgia Department of Transportation or the Federal Transit Administration.
Georgia Department of Transportation
600 West Peachtree NW
Atlanta, GA 30308
Federal Transit Administration Office of Civil Rights
1200 New Jersey Avenue SE Washington, DC 20590