To request an application, please call (770) 345-6238 between the hours of 8:00 a.m. to 5:00 p.m. Monday through Friday. An application will be mailed to the passenger. To request an application in alternative format, contact the CATS Director of Transportation at [email protected] , (770) 345-6238 or fax (770) 345-6239.
Complete Part A and return to CATS. All questions must be answered completely and signed by applicant or designated signer, otherwise, the application will be returned to the passenger. The information about the licensed/certified Healthcare Professional familiar with the passenger’s history must be completed on the application. Part B will be faxed by CATS to the licensed/certified Healthcare Professional listed on the application. After the licensed/certified Healthcare Professional returns Part B with all of the information that is required, the application will be considered complete. Once the completed application is received and in the possession of CATS, eligibility will be determined within 21 days. If this process is not completed within 21 days, according to the ADA requirements, the passenger is presumed eligible and may use paratransit service until a decision is made. The passenger will be notified of the final decision in writing.
If a passenger needs help completing out the application, contact CATS and special arrangements will be made to assist in completing the application.
Return the application in the enclosed, self-addressed envelope to:
Director of Transportation
Cherokee Area Transportation System (CATS)
884 Univeter Road
Canton, Georgia 30115

How Long is My Certification Valid?

All passengers are required to be recertified every three (3) years. An application will be mailed three (3) months prior to expiration, along with an enclosed letter informing you that your application is up for renewal. Failure to return the application in a timely manner may result in a loss of service.
If the application for recertification is denied, the passenger may continue to use the service for 60 calendar days from the date of the notification letter. If the passenger does not file an appeal within those 60 days, the passenger’s service will be discontinued on the 61st calendar day. If the passenger does file an appeal within the 60 calendar days, service will be continued until the Paratransit Appeals Board determines the passenger’s eligibility. The passenger will receive written notification of the Appeals Board decision within thirty days. If the passenger’s application is denied, service will be discontinued ten business days from the date of the notification letter.
Rev. 10/25/19

How Will I Know If I Can Use CATS Paratransit Service?
The passenger will be notified by mail of their eligibility status. If the passenger is approved as eligible, they must go to the CATS office at 884 Univeter Road, Canton, Georgia, to process their identification card. CATS ADA eligibility card is accepted at other transit agencies within the United States.
If a passenger is denied eligibility, the passenger may appeal the decision to:
Director of Transportation
Cherokee Area Transportation System (CATS)
884 Univeter Road
Canton, Georgia 30115
Or email [email protected]
Appeals must be submitted within 60 calendar days from the date of the notification letter of the passenger’s eligibility status.
If the passenger is submitting an application for recertification and the application is denied, the passenger may continue to use the service for 60 calendar days from the date of the notification letter. If the passenger does not file an appeal within those 60 calendar days, the passenger’s service will be discontinued on the 61st calendar day. If the passenger does file an appeal within the 60 calendar days, service will be continued until the Paratransit Appeals Board determines the passenger’s eligibility.

Lost Card
If the passenger misplaces the CATS ADA eligibility card, a replacement card can be obtained at the CATS office at 884 Univeter Road, Canton, Georgia. Contact CATS at (770)345-6238 for questions about a Paratransit ID card. Trips cannot be taken without showing a valid ID card.

Temporary Disabilities
Persons with temporary disabilities may obtain a CATS Paratransit ID card valid for the expected time of the disability by using the same application eligibility process. If the disability continues longer than identified on the application, or becomes permanent, CATS will require a new application to be submitted.